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Home > Terms and Conditions
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sample Store reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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| We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
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Xtreme Gameroom Return Policy:
In the unlikely event that your order is incorrect, missing parts, damaged or defective, please contact us within 7 days of receiving the item and we will send you the correct product, replacement product, or replacement parts at no cost to you. Items are eligble for return within 15 days of purchase date.
1.Customer is responsible for shipping the item back to Xtreme Gameroom, including any costs, packaging and arrangements for shipping as well as proof of delivery.
2.Xtreme Gameroom charges a flat 15% restocking fee on all returned items not defective.
•Returns and Exchanges are Easy!
•If you decide to return an item or need to exchange a Damaged item, just follow these simple steps:
•Obtain an RMA (Return Merchandise Authorization) number one of these three ways:
•Log on to " My Account", click on the link for the order you wish to return,Then Click on add new RMA and follow the instructions provided.
•Ship the item to Xtreme Gameroom address located on your order
•We recommend using a reputable carrier, capable of providing proof of delivery, insurance, and tracking in order to assure that your item is received in the best possible condition.
•Returns will NOT be accepted without an RMA #. Other restrictions may apply.
•Please allow 7 business days after Xtreme Gameroom has received your item to receive your credit. Please note it may take up to one billing cycle for your credit to appear on your credit card statement.
•Defective or damaged items:
•If you receive an item that is damaged or missing parts, please contact customer service at
(877) 386-9873 so that we can send the appropriate missing parts or replace the damaged item.
•Holiday returns:
•In order to make your holiday shopping a little easier and convenient, any item purchased from Xtreme Gameroom between November 1, and December 31, may be returned until January 31,
•Items must still meet the above criteria. |
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Shipping:
Most in stock items ship within one to seven business days. Some items must be Special Ordered and will ship within one to three weeks based on availability.
Xtremegameroom ships all oversized items via motor freight (18-wheeler). The shipping rate provided for motor freight deliveries includes residential delivery and lift gate service. The motor freight company will contact you when your item reaches the local hub to arrange a delivery date and time. The motor freight company will only delivery your item to the curb. If you would like to arrange for inside delivery please indicate this in the Special Instructions section of the check out process. Please note that inside delivery will increase your shipping quote.
If you fail to be available during the arranged delivery, additional charges will occur. The motor freight company will store the item until delivery can be rescheduled. Please note these charges are normally very high and will be the responsibility of the customer.
All other items are shipped via UPS Ground. UPS will deliver packages requiring a signature.
For items shipped via UPS:
Your tracking information will be emailed to you via the email provided during checkout. You can visit the carrier's website to track your item.
For items shipped via motor freight:
Your tracking information will be emailed to you via the email provided during checkout. You can visit the carrier's website to track your item.
Damaged Items:
If there is visible damage upon inspection of the item,
DO NOT ACCEPT THE DELIVERY!
Refuse the delivery, make note of the damage on the bill of lading and contact us. If damage is not noted, the motor freight company may reject the claim. Please note that if you accept the delivery when there is visible damage, neither the motor freight company nor our company will be responsible for any damage claims.
If there is concealed damage, it is very important that you document it with pictures and notes. A claim still needs to be filed with the motor freight company, but we will assist you with the claim and work to insure that you are a satisfied customer. You must file this claim within 48 hours of delivery. If the claim is not filed in a timely manner, the motor freight company will not accept the claim. We will either have the item returned to us for a full refund minus the shipping charges or we will repair the item. |
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| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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